Welcome to Cheap Grow And Trim Store – your one-stop shop for all things gardening! Just like we help your garden thrive, we’re committed to making your shopping experience smooth and satisfying. Below you’ll find all the details about our shipping and returns policies.
Shipping Information
Order Processing Time
We know you’re eager to get your gardening projects started! All orders are processed within 1-2 business days (excluding weekends and holidays).
Shipping Methods & Delivery Times
We offer two convenient shipping options to get your gardening essentials to you:
Standard Shipping: £12.95
– Carriers: DHL or FedEx
– Delivery time: 10-15 business days after dispatch
Free Shipping: Orders over £50
– Carrier: EMS
– Delivery time: 15-25 business days after dispatch
Please note: Delivery times are estimates and may vary depending on your location and customs processing. Some remote areas in Asia and other regions may not be serviceable.
Accepted Payment Methods
We accept: Visa, MasterCard, JCB, and PayPal for your convenience.
Our Hassle-Free Returns Policy
At Cheap Grow And Trim Store, we want you to be as happy with your gardening purchases as your plants will be! If you’re not completely satisfied, we offer straightforward returns within 15 days of receiving your order.
Items That Cannot Be Returned
For health and safety reasons, we cannot accept returns on:
- Bulbs and bedding plants (due to their perishable nature)
- Houseplants (to prevent cross-contamination)
- Fruit & Vegetable plants (for biosecurity reasons)
- Opened garden power tools (for safety compliance)
Return Conditions
To be eligible for return, items must be:
- In original condition – unused and unplanted
- In original packaging with all tags attached
- Returned within 15 days of receiving your order
Step-by-Step Return Process
1. Contact Us
Email our friendly customer service team at [email protected] within 15 days of receiving your order. Include:
- Your order number
- Product details
- Reason for return
- Whether you prefer a refund or exchange
2. Wait for Approval
We’ll respond within 2 business days with return instructions and our London return address.
3. Package Your Return
Securely pack the item(s) in the original packaging. For your protection, we recommend using the original shipping box if possible.
4. Ship Your Return
Send the package to our London address using a trackable shipping service. We cannot be responsible for lost return packages.
Return Address:
Cheap Grow And Trim Store Returns Department
9 Maiden Ln, London, GB EC5Z 4ZN
Refunds & Exchanges
Refund Processing
Once we receive and inspect your return (typically within 5 business days):
- Refunds will be credited to your original payment method within 10 business days
- Shipping fees are non-refundable unless the return is due to our error
Exchanges
For approved exchanges:
- We’ll ship your replacement item within 3 business days of receiving your return
- Standard shipping charges apply for the new item
Return Shipping Costs
Customers are responsible for return shipping costs unless the return is due to our error (wrong item sent or defective product).
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at [email protected] with photos of the damage. We’ll arrange for a replacement or refund and provide a prepaid return label if needed.
Sample Return Request Email
Subject: Return Request – Order #[Your Order Number]
Email Body:
Dear Cheap Grow And Trim Store Team,
I would like to request a return/exchange for my recent order (#[Your Order Number]). Below are the details:
Product Name: [Product Name] Reason for Return: [Please specify] Preferred Resolution: Refund/Exchange (if exchange, please specify replacement item)
Please advise on the next steps for returning this item.
Thank you,
[Your Full Name] [Your Contact Information]
Need Help?
Our gardening-loving customer service team is happy to help with any questions about our shipping or returns policies. Contact us at [email protected].
Happy gardening from all of us at Cheap Grow And Trim Store!